Delivery Information
Christmas Holiday Information 2024
Friday 20th December: Open 8:30am - 1:00pm
Monday 23rd December: Closed
Tuesday 24th December: Closed
Wednesday 25th December: Closed
Thursday 26th December: Closed
Friday 27th December: Closed
Friday 30th December: Open 8:30am - 5:00pm
Tuesday 31st December: Closed
Wednesday 1st January: Closed
Thursday 2nd January: Open 8:30am - 5:00pm
Friday 3rd January: Open 8:30am - 3:30pm
Latest Dispatch Dates Before Christmas :
For DPD courier orders for delivery before Christmas, we advise orders to be placed by 1pm Wednesday 18th December. We will continue to process and dispatch orders until Friday 20th however these orders will most likely not arrive before Christmas. We would like to stress that, unfortunately, we are unable to advise that orders placed after 1pm on 18th December will arrive before Christmas. We would advise all customers to check the tracking information they will receive by email when an order is placed.
Holiday Period Dispatch :
Our last date for dispatching mail orders is Friday, 20th December; orders placed after this will be dispatched on Monday 30th December or Thursday, 2nd January, for delivery between 3rd-6th January. No customer telephone service is available over the holiday period. We would ask customers wishing to make order amendments to contact us by email at sales@mbfg.co.uk.
Regular Delivery Information
We use DPD for most parcel consignments, orders placed Monday – Friday before 1pm will be dispatched that day. Estimated delivery time for UK Mainland is 2 business days, Northern Ireland & Republic of Ireland are next working day. Deliveries to the Highlands and island are generally 3-4 working days. Unfortunately, this is not a time guaranteed service, we are unable to offer an discount of refunds for deliveries which arrive after the estimated delivery time.
Please note that the dispatch day does not count as one of the business days for delivery , if your order is placed on a Monday you should receive your order two business days later on the Wednesday.
Example Delivery Costs
The website will automatically calculate the carriage charge based on overall volume and weight, please see below for some example pricing
Example 1 : 2.2kg Silicone Kit , UK £7.99 , NI £6.99 , ROI £7.99
Example 2 : 20kg SG2000 Resin Kit , UK £8.99 , NI £6.99 , ROI £7.99
Example 3 : 3Kg Fibreglass Kit, 1L PVA, Fibreglass Tape, 1L Acetone, 12Pk Brushes, UK £8.99 , NI £6.99 , ROI £7.99
Example 4 : 3 x 25Kg Casting Plaster - UK £24.99 , NI £19.99 , ROI £14.99
If boxes can be combined and carriage reduced a refund will be processed at time of dispatch.
Courier Delivery Tracking
You will receive an email with a tracking link for your order when your order has been dispatched, if you have provided a mobile contact number you will also receive SMS updates on the delivery progress.
Safe Place Deliveries
Instructions to leave in a safe place can be provided via the comments box during check out, you may also arrange this on the morning of delivery by using the DPD app or website. By requesting a safe place location, you are giving the carrier your explicit consent to leave the goods. Neither MB Fibreglass or the chosen carrier are able to accept any liability for missing parcels after they have been delivered when this option is chosen. We advise a mobile number is included to receive delivery updates if you intend to use the safe place delivery. MB Fibreglass are unable to replace or refund any parcels that have gone missing when safe place delivery instructions have been left.
Pallet Deliveries
UK Mainland – Pricing based on delivery postcode, please contact us for lead time and pricing.
Northern Ireland : Orders placed before 11am Monday – Friday will be delivery the next working day. Cost - £25 (inc VAT) per pallet.
Ireland : Please allow 4 – 6 working days for delivery, customers must be present at time of delivery. Cost - £60 (inc VAT) per pallet
Please note that failed deliveries will incur a full redelivery charge, ensure you are available to accept the delivery to avoid additional charges.
Additional Information
Often due to the size, weight and hazards associated with our products we often send orders as multi box consignments. On occasion the courier will deliver the order in part and the additional box or boxes will usually arrive later that day or the following day if a parcel has been misdirected. Its best to observe how many parcels you sign for to save any confusion.
To keep carriage costs as low as possible for our customers we occasionally send multi consignment orders with multiple couriers. Delivery times will vary with each courier on delivery day.
Packaging
Please be aware we may pack goods inside other goods, and smaller items may be wrapped in bubble wrap which may be mistaken as packaging. We recommend carefully checking the parcels contents prior to contacting us. To avoid leaks during transport certain containers will be taped.
International Shipping / Collections
Due to the hazards involved with the majority of our items we do not offer international shipping or international collections. There are no exceptions to this policy.
Please contact us if you have any queries regarding the delivery of your items please contact us by email at sales@mbfg.co.uk or by telephone on 02890 861992
Loss / Damage / Fault / Non delivery
Any loss, damage, fault or non delivery must be reported to MB Fibreglass within 10 days of goods being dispatched. Dispatch email is sent on completion of order. Please be aware some email service providers may place emails in junk / spam folder due to their email filtering system.
Delivery Attempts / Failed Deliveries
DPD Deliveries - DPD on most occasions will now only attempt to deliver on a single occasion, failed deliveries will then be left at the closest DPD pickup shop as determined by DPD. Unfortunately after the goods have been left at the pickup shops it will not be possible to rearrange delivery to your address. Please ensure you are available to accept the goods or make alternative arrangements via the DPD Smart Phone App or Website for a day that suits. During checkout we highly recommend including a email address and telephone that you are able to monitor as DPD will send notifications with approximate delivery times.
Pallet / Local Freight Deliveries - Please note that failed deliveries will incur a full redelivery charge, Please ensure you are available to accept the delivery to avoid additional charges.
Terms & Conditions of Carriage
DPD UK - Terms & Conditions of Carriage
https://www.dpd.co.uk/terms-and-conditions.jsp (external link)
DPD Ireland - Terms & Conditions of Carriage
https://dpd.ie/Shipping/Trading-Terms-and-Conditions (external link)